How to report any obstacle or hurdle and open a ticket

With all the products we want you to be happy...In order to support you we generally need to know

  • Name of the product
  • HW revision
  • SW revision
  • ID of the product

1. What you want to achieve ?

2. Which instructions are you following ?

3. Which concrete steps have you taken ?

4. What were the expected results ?

5. What were the real results ?

Please don't hesitate to take screenshot or share short video recording..Most often this is the fastest and easiest way for both parties.

Report the issue as Private if you don't want to share it with community.

If you are not happy with the ticket handling please escalate to info@simplehw.eu or pavel@sodomka.cz

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