> For the complete documentation index, see [llms.txt](https://ask.simplehw.eu/kb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ask.simplehw.eu/kb/technical-support/sigfox-backend-access.md).

# Sigfox Backend Access

## Introduction

Some issues you may encounter will require us to have a look at your setup in the **Sigfox backend**. You can give other users access to individual groups or subgroups where devices are located.

In order to give access to somebody from outside your organization, you need to **create a new user** and Sigfox backend will map it automatically to the existing user. The existing user needs to **accept the invitation** and then the access is granted.

## Step-by-step instructions

### **1. Go to the User tab**

![](/files/-M_X6TIqPYd-riwRXNGB)

### 2. **Click on New**

![](/files/-M_X6zUXIBvL-Cm4ctYs)

### **3. Fill in the name, email (of our representative who will be helping you), group or subgroup and give us the rights of at least:** Device manager (R) for read-only access Device manager (W) if you want us to edit something

![](/files/-M_X7Ai2zGtSzfT2N_xk)

### 4. **Click Ok**

{% hint style="success" %}
The user will receive an email and will need to **accept the invitation**. After that you can see him among the users. You can delete him at any time or change his access rights.
{% endhint %}