# Create RMA Number

1. Make sure you have a support ticket number 

2. Login to your account at simplehw\.eu (In case your email is not enabled please ask your sales contact)

3. Go to your customer account - My account under your name in the header 

   <figure><img src="https://lh5.googleusercontent.com/1KOkbfVpXVshirokEEk6Xi6t-LkdKi9Iy1RKKYV9pUyYbvIEDBwXvKMYiMfR1KNw2kWfOQCktcKzk8OYumwg1ws9694IwY4AMQVbXwYS3uyqzuf1Qgh1n-Mbz2yCXJdsRf2pkWjQUXmXGDbRwZg1Q0CsHJatL5N7hpQB7uMM2smNgPcwks5eMSr7" alt=""><figcaption></figcaption></figure>

4. Go to the Sales Order section > Select the appropriate Sales order referring to the devices with the issue, select the Return option&#x20;

   <figure><img src="https://lh4.googleusercontent.com/aiGvn-pQb3l8vQqArlGWRTT9Iwi4ncDbfnL7KTsqqbiHbkkedxBSb0y1VcA-bipyHCJsDz_ks53I-hyGScefsDaiHavUnJ2fgtqcIfRrsnLxrLusjNCR73WDAdmZbEtceR2FYap0ruI1tULQY6wmeFxD5bBQMHS90GCrjEQ-PmsIEPDQnvJuOFW0" alt=""><figcaption></figcaption></figure>

5. Select the Device IDs that are to be returned under RMA <br>

   * If it is all the IDs related to the sales order, then click on **select all.**
   * You can search the IDs as well to find the exact IDs to be sent as RMA.&#x20;

   <figure><img src="/files/2gj8PHsxF57KvXxXAzVP" alt=""><figcaption></figcaption></figure>

6. Select the Return Reason and Submit the request&#x20;

   <figure><img src="https://lh6.googleusercontent.com/NDUtYXVk5fqF84QfcyDMHB7EBMsjZBGw7LNYfcel2RsDpNIwZXNSxKrUrbHEoPCmAZiWt9dCl4-IwMk9r_4R8dLrCjmB9bcarnr_IJV22phaepq3FZIbGYvMHf8T2Y6rc54yB79NGIDBD7ZbFf9_KtdxxzB4rX585rn2XEvqSDF7Pcc-jqXd4Ph3" alt=""><figcaption></figcaption></figure>

7. You can check the status of the RMA, go to **My account > Your RMA Orders** and you will see the RMA number. &#x20;

   <figure><img src="https://lh4.googleusercontent.com/kiDoYlf2RPuC0hi_54LuB_N46lz7ESWvfktg9Keks1hTrK0tT7THgLzGgUAHI11EzHL4eIDAmX0hN06SkRYiJW6dfp73mDXkraQs1g05MIWk4GK5ZBIkJcuYjLrR-WV6oy83W6sSP9wb8qwIhicAc5U" alt=""><figcaption></figcaption></figure>

8. To find out about the IDs selected under a particular RMA, click on the RMA number&#x20;

<figure><img src="https://lh5.googleusercontent.com/M8OEBsiH7LRQRO-dM9U4I6Ykry6yecjmqx7wWXCD2mO9dSwhJU5-Fl0hcbti0F9ruNGIuaUxqkPopFcdBp1Js1CJfMyJ5-14NsF4iTU3vMgImyg-sVf6mYva_Nw1wp41da4VMekurwq2mh9INaIVDPM" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Kindly note that if you have not directly purchased the device(s) from Simple Hardware, please contact your supplier and request that they create an RMA via their Simple Hardware user account. This should only be done once our Support Team has approved that the device(s) can be returned to us as RMA.
{% endhint %}

{% hint style="danger" %}
Kindly note that if the device IDs belong to different Sales orders, create separate RMA's.&#x20;
{% endhint %}

{% hint style="success" %}
In case of any question please contact sales or support.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://ask.simplehw.eu/kb/technical-support/rma-process/create-rma-number.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.