Simple Hardware knowledge base
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  • PROVISIONING AND DEVICE SETUP
    • Prerequisites
    • Step-by-step provisioning
    • Physical Installation
    • Reconfiguration of the devices
    • Troubleshooting
      • Troubleshooting process
      • Steps to troubleshoot:
    • Quality control
  • PRE-SALES SUPPORT
    • Radio zones and power
    • Whitepapers
      • Tapes whitepaper
      • Machine Monitoring Whitepaper
      • Location tracking whitepaper
      • Shock/Drop Detection Whitepaper
      • Reed Switch Whitepaper
      • Temperature (cold chain) monitoring whitepaper
    • Impact and Fall Protection Rating Test
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  • LPWAN
    • SIGFOX
      • Introduction to Sigfox
      • Connect to Sigfox
      • Sigfox coverage
      • How to Access Data From Your Devices
      • Monarch - Multizone Devices
      • Sigfox Support
      • Devices Ideal for Sigfox Atlas Tracking
      • Geolocation precision and possibilities
    • LoRAWAN
  • SENSORS
    • Button
      • Button in API 6
    • Accelerometer
    • Magnetometer
    • Reed switch
    • WiFi module
    • Gas
    • Dry switch
    • Leak
    • Light
    • Dry Switches
    • Temperature & Humidity sensors
    • Temperature Reaction Time
    • Devices for Temperature and Humidity Monitoring
  • NEXT/API 7 GENERATION
    • Introduction
  • SIMPLE/API 6 GENERATION
    • API 6
      • Before integrating API 6 devices
      • Overview For Beginners
      • Overview for Experts
      • Device states
      • WiFi User Modes
    • User Modes
      • Mode-Independent Information And Events
        • Heartbeats
          • Heartbeat 1 and Heartbeat 2
          • Heartbeat 3
        • Appended payload
        • Alerts
        • Sensor-triggered mode-independent events
        • Analog monitoring independent events
        • Other mode-independent events
      • Standard User Modes
      • Wifi User Modes
        • Press me WiFi
        • Guard me WiFi
        • Track me WiFi
        • Trace me WiFi
        • Don’t drop me WiFi
        • Reed switch on/off WiFi
        • Light on/off WiFi
        • Temperature threshold alert WiFi
        • Temperature change alert WiFi
      • Wifi Atlas User Modes
      • Wifi SuperLocal User Modes
        • Press me WiFi SuperLocal
        • Guard me WiFi SuperLocal
        • Track me WiFi SuperLocal
        • Trace me WiFi SuperLocal
        • Don’t drop me WiFi SuperLocal
        • Reed switch on/off WiFi SuperLocal
        • Light on/off WiFi SuperLocal
        • Temperature threshold alert WiFi SuperLocal
        • Temperature change alert WiFi SuperLocal
    • Uplink
    • Downlink Information
    • Encoding
      • 8 binary flags (byte bits)
      • SimpleTime
      • SimpleTemp
        • Here are all the SimpleTemp true temperature values
        • Here are all the SimpleTemp temperature hysteresis values
      • Accelerometer Data
      • Magnetometer data
    • API 6 Reset Triggers and Configuration Loss
    • API 6 Table
    • Factory Mode
    • Device Overview
      • Device Documentation
        • SimplePack
          • Legacy
            • SimplePack 2.0 Introduction
            • SimplePack 2.0 Accelerometer Lockout (Continuous Triggering Error)
            • SimplePack 2.0 User Modes (API 5)
            • SimplePack API 2, 4, 5 and 6 comparison
        • SimpleLeak
        • SimpleIndustry And SimpleMeter
          • SimpleIndustry
          • SimpleMeter
          • Battery Replacement
            • Battery Replacement in SimpleIndustry and SimpleMeter Devices
          • SimpleIndustry CO2 or SimpleIndustry CH4 Sensors
        • CheckFox
          • Starting with the CheckFox and the CheckFox Dashboard
          • All You Need to Know About the SIM Card in Your CheckFox and GSM connectivity
          • CheckFox Device User Guide
          • Sigfox Coverage Measurement Methodology With the CheckFox
          • CheckFox Troubleshooting Guide
          • Advanced
            • Technology Used to Run the CheckFox Dashboard
            • CheckFox Dashboard Data Export
            • CheckFox Log Data Interpretation
            • CheckFox Uplink Payload Description
      • Basic operations
        • SimplePack and SimplePack Plus: Basic operations
        • SimpleLeak: Basic operations
        • SimpleMeter/SimpleIndustry: Basic operations
        • What should you see on the Sigfox Backend
    • Working With Devices
      • Device Registration
      • Device Certificates
      • Device Downlink
      • Correct Device Placement
      • Radio Zone Switch
      • Battery longevity and levels
      • Magnet Range for SimplePack 4.0 Plus Motion & Door Sensor and others
        • Magnet: 30×10×1 (magnetic force: 1.1 kg)
        • Magnet: 40×13×1 (magnetic force: 1.5 kg)
        • Magnet: 20×10×2 (magnetic force: 2 kg)
        • Magnet: 30×10×2 (magnetic force: 2.6 kg)
        • Magnet: 30×15×2 (magnetic force: 3.3 kg)
        • Magnet: 40×20×10 (magnetic force: 20 kg)
    • IO Frog
      • First Message
      • Tracing
      • WiFi Tracing
      • Door Monitoring
      • Luggage Monitoring
      • Office Chair Monitoring
      • Leak Detection
      • Temperature Monitoring
      • Public Channel Setup
      • Manhole Cover Monitoring
  • TECHNICAL SUPPORT
    • Contact Support
    • RMA Process
      • Create RMA Number
    • Sigfox Backend Access
    • IO Frog Access
    • Consulting Services and Senior Project Management
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  1. LPWAN
  2. SIGFOX

Sigfox Support

How can I contact Sigfox support?

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Last updated 3 years ago

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