Simple Hardware knowledge base
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      • Lithium transportation
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      • Custom branding
      • Custom hardware and software
      • Custom device settings from the factory
    • Customer Portal
  • PROVISIONING AND DEVICE SETUP
    • Prerequisites
    • Step-by-step provisioning
    • Physical Installation
    • Reconfiguration of the devices
    • Troubleshooting
      • Troubleshooting process
      • Steps to troubleshoot:
    • Quality control
  • PRE-SALES SUPPORT
    • Radio zones and power
    • Whitepapers
      • Tapes whitepaper
      • Machine Monitoring Whitepaper
      • Location tracking whitepaper
      • Shock/Drop Detection Whitepaper
      • Reed Switch Whitepaper
      • Temperature (cold chain) monitoring whitepaper
    • Impact and Fall Protection Rating Test
    • Webinars
    • Blog posts
    • Datasheets and certifications
  • LPWAN
    • SIGFOX
      • Introduction to Sigfox
      • Connect to Sigfox
      • Sigfox coverage
      • How to Access Data From Your Devices
      • Monarch - Multizone Devices
      • Sigfox Support
      • Devices Ideal for Sigfox Atlas Tracking
      • Geolocation precision and possibilities
    • LoRAWAN
  • SENSORS
    • Button
      • Button in API 6
    • Accelerometer
    • Magnetometer
    • Reed switch
    • WiFi module
    • Gas
    • Dry switch
    • Leak
    • Light
    • Dry Switches
    • Temperature & Humidity sensors
    • Temperature Reaction Time
    • Devices for Temperature and Humidity Monitoring
  • NEXT/API 7 GENERATION
    • Introduction
  • SIMPLE/API 6 GENERATION
    • API 6
      • Before integrating API 6 devices
      • Overview For Beginners
      • Overview for Experts
      • Device states
      • WiFi User Modes
    • User Modes
      • Mode-Independent Information And Events
        • Heartbeats
          • Heartbeat 1 and Heartbeat 2
          • Heartbeat 3
        • Appended payload
        • Alerts
        • Sensor-triggered mode-independent events
        • Analog monitoring independent events
        • Other mode-independent events
      • Standard User Modes
      • Wifi User Modes
        • Press me WiFi
        • Guard me WiFi
        • Track me WiFi
        • Trace me WiFi
        • Don’t drop me WiFi
        • Reed switch on/off WiFi
        • Light on/off WiFi
        • Temperature threshold alert WiFi
        • Temperature change alert WiFi
      • Wifi Atlas User Modes
      • Wifi SuperLocal User Modes
        • Press me WiFi SuperLocal
        • Guard me WiFi SuperLocal
        • Track me WiFi SuperLocal
        • Trace me WiFi SuperLocal
        • Don’t drop me WiFi SuperLocal
        • Reed switch on/off WiFi SuperLocal
        • Light on/off WiFi SuperLocal
        • Temperature threshold alert WiFi SuperLocal
        • Temperature change alert WiFi SuperLocal
    • Uplink
    • Downlink Information
    • Encoding
      • 8 binary flags (byte bits)
      • SimpleTime
      • SimpleTemp
        • Here are all the SimpleTemp true temperature values
        • Here are all the SimpleTemp temperature hysteresis values
      • Accelerometer Data
      • Magnetometer data
    • API 6 Reset Triggers and Configuration Loss
    • API 6 Table
    • Factory Mode
    • Device Overview
      • Device Documentation
        • SimplePack
          • Legacy
            • SimplePack 2.0 Introduction
            • SimplePack 2.0 Accelerometer Lockout (Continuous Triggering Error)
            • SimplePack 2.0 User Modes (API 5)
            • SimplePack API 2, 4, 5 and 6 comparison
        • SimpleLeak
        • SimpleIndustry And SimpleMeter
          • SimpleIndustry
          • SimpleMeter
          • Battery Replacement
            • Battery Replacement in SimpleIndustry and SimpleMeter Devices
          • SimpleIndustry CO2 or SimpleIndustry CH4 Sensors
        • CheckFox
          • Starting with the CheckFox and the CheckFox Dashboard
          • All You Need to Know About the SIM Card in Your CheckFox and GSM connectivity
          • CheckFox Device User Guide
          • Sigfox Coverage Measurement Methodology With the CheckFox
          • CheckFox Troubleshooting Guide
          • Advanced
            • Technology Used to Run the CheckFox Dashboard
            • CheckFox Dashboard Data Export
            • CheckFox Log Data Interpretation
            • CheckFox Uplink Payload Description
      • Basic operations
        • SimplePack and SimplePack Plus: Basic operations
        • SimpleLeak: Basic operations
        • SimpleMeter/SimpleIndustry: Basic operations
        • What should you see on the Sigfox Backend
    • Working With Devices
      • Device Registration
      • Device Certificates
      • Device Downlink
      • Correct Device Placement
      • Radio Zone Switch
      • Battery longevity and levels
      • Magnet Range for SimplePack 4.0 Plus Motion & Door Sensor and others
        • Magnet: 30×10×1 (magnetic force: 1.1 kg)
        • Magnet: 40×13×1 (magnetic force: 1.5 kg)
        • Magnet: 20×10×2 (magnetic force: 2 kg)
        • Magnet: 30×10×2 (magnetic force: 2.6 kg)
        • Magnet: 30×15×2 (magnetic force: 3.3 kg)
        • Magnet: 40×20×10 (magnetic force: 20 kg)
    • IO Frog
      • First Message
      • Tracing
      • WiFi Tracing
      • Door Monitoring
      • Luggage Monitoring
      • Office Chair Monitoring
      • Leak Detection
      • Temperature Monitoring
      • Public Channel Setup
      • Manhole Cover Monitoring
  • TECHNICAL SUPPORT
    • Contact Support
    • RMA Process
      • Create RMA Number
    • Sigfox Backend Access
    • IO Frog Access
    • Consulting Services and Senior Project Management
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  1. LPWAN
  2. SIGFOX

Sigfox Support

How can I contact Sigfox support?

If you need any information about Sigfox, you can get it from Sigfox Support

Please note that in order to get in touch with somebody from the Sigfox support team, you need to create an account with Sigfox if you don't have one already.

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Last updated 3 years ago

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