Contact Support

If you're not sure how to solve a technical problem you have with our devices, please contact our Support Department via a ticket.


In order to support you, we request you to provide the following info:

  1. Product Name as written on the device you have a problem with

  2. Firmware version of the device

  3. Device ID

  4. Number of Messages sent by the device? Attach the CSV file if possible.

  5. Were any downlinks used? If so, please share it with us.

  6. Issue description in detail:

    • What do you want to achieve?

    • Which instructions are you following?

    • What steps have you taken?

    • What were the expected results?

    • What were the real results?

If you can, attach a screenshot, an image, or a short video of your issue to the new ticket. This is often the easiest way for both of us.

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