Troubleshooting process

For any kind of troubleshooting please prepare a TROUBLESHOOTING DOCUMENT

See here for the template: RMA Analysis

Checklist per product:

1. Get provisioning/installation document

2. Get a Device user guide

3. Get Sigfox/LoRa backend access

4. Get warranty information

5. Get a message log from your platform

6. Get very good Sigfox/Lora coverage (at least 2 good base stations or at least 3 average base stations)

Record per device:

1. Device ID

2. Firmware version

3. Name of the product as mentioned on the Label

4. Downlinks used / any reconfiguration?

5. Sigfox or LoRa

6. Platform used

7. Installation place, temperatures, photos of the installation

8. Warranty

9. Intended/expected behavior

10. Observed behavior

Steps to troubleshoot: