> For the complete documentation index, see [llms.txt](https://ask.simplehw.eu/kb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ask.simplehw.eu/kb/provisioning-and-device-setup/troubleshooting/troubleshooting-process.md).

# Troubleshooting process

For any kind of troubleshooting please prepare a TROUBLESHOOTING DOCUMENT

See here for the template: [RMA Analysis](https://docs.google.com/spreadsheets/d/1p4Gl1_QZHWi33pqTGtj3xTxREoPxIeomMG5Nm-2Rt0o/edit?gid=0#gid=0)<br>

Checklist per product:

1. Get provisioning/installation document
2. Get a Device user guide
3. Get Sigfox/LoRa backend access
4. Get warranty information
5. Get a message log from your platform
6. Get very good Sigfox/Lora coverage  (at least 2 good base stations or at least 3 average base stations)<br>

Record per device:

1. Device ID&#x20;
2. Firmware version
3. Name of the product as mentioned on the Label
4. Downlinks used / any reconfiguration?
5. Sigfox or LoRa
6. Platform used
7. Installation place, temperatures, photos of the installation
8. Warranty
9. Intended/expected behavior
10. Observed behavior

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[Steps to troubleshoot:](/kb/provisioning-and-device-setup/troubleshooting/steps-to-troubleshoot.md)
{% endcontent-ref %}