> For the complete documentation index, see [llms.txt](https://ask.simplehw.eu/kb/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ask.simplehw.eu/kb/provisioning-and-device-setup/prerequisites.md).

# Prerequisites

You need 8 things without which please DO NOT START.

1. **Connectivity**\
   It tends not to be a problem

* With Sigfox please be aware of which plan you have and record it in the project document.
* With Sigfox please be aware whether you have Sigfox Atlas or Sigfox WiFi Atlas and record it in the project document.
* With LoRAWan please record the subscription plan, network server, and communication version in the project document.

2. **Network coverage**\
   For any manipulation with the devices, you must have proper coverage in the place where you do the activation and/or configuration

* Sigfox\
  At least 3 base stations receiving a good quality signal with at least 50 percent frame deliverability<br>
* LoRaWan/Helium\
  At least 2 base stations receiving a good quality signal between -82dBm and -110dBm (-120dBm is bad)<br>

If your coverage is not good enough please install a local Sigfox and/or Helium gateway.

Record the coverage in the project document.<br>

3. **Devices**

Please collect all the devices in one place. Record location into the project document.

Ideally use upper floors, rooms with windows, or outside for activation and/or configuration.

Please be aware to activate in batches so as not to overwhelm the radio spectrum and the gateway by activation and/or configuration at the same time.

4. **Credentials**

You should have received them by email plus they are available at your portal for download.

Please import them appropriately.

Record the provisioning into the project document.

5. **User guide**

You should have received this by email and it is downloadable from your portal account.

6. **Reserved time**\
   Please reserve enough time for provisioning. It will save you a lot of time in troubleshooting.

You need at least 15 minutes for the project and 10 minutes for each batch.<br>

7. **Trained/qualified person**

It doesn't need to be a technician, but the person needs to be trained, and understand the basics of the networks, and be able to operate the network backends and IoT platform.<br>

8. **Project/provisioning document to record the steps into**

Please don't underestimate this. It is critical to do any troubleshooting either on your side or during support. Ideally a shared Google Docs document.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://ask.simplehw.eu/kb/provisioning-and-device-setup/prerequisites.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.