How to Report Issues and Open a Support Ticket

How do I contact support? How to report issues? How to open a support ticket?

In order to support you, we need to know:

  • Name of the product
  • HW revision
  • SW revision
  • ID of the product

1. What do you want to achieve ?

2. Which instructions are you following ?

3. Which concrete steps have you taken ?

4. What were the expected results ?

5. What were the real results ?

Please don't hesitate to take screenshot or share short video recording..Most often this is the fastest and easiest way for both parties.

Open the ticket at

If you are not happy with the ticket handling please escalate to or