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Under review

I have a Simple Leak sensor how do I initiate a downlink to the device?

Edward Cadden 1 week ago in SimpleLeak • updated by SimpleHW support 6 days ago 9

This does not work I need help to trigger the downlink request?

It is a Simple Leak 3.0 RC1 on my own SigFox Backend,  ID XXXXXX.  It is on the IO Frog platform and all working correctly but I would like to switch off the Accelerometer. I have queued a message to do this but I don’t know  how to trigger the device to collect it.  I have all the calbacks configure as per the documentation.I checked with the manufacturer SimpleHW and default setting is downlink request during arming. So, deactivate it and activate again and it should request a new downlink. In case it does not help, please, contact them directly at ask.simplehw.eu.

Is there anyone here?

Under review

Dear Edward,

what does it do ? What is the ID ? Do you see the downlink request in the backend ?

Thanks a lot


Pavel Sodomka

Hi, the request in in the backend IOFrog waiting for collection. When I rearm the device there is no downlink requested when I check on Sigfox. Device  ID 104493D RC1 Simple Leak 3

You got device with wrong initial FW settings....

If it is an issue for you we will send you a new one with proper settings from production run. Send an email to Kamila and she will handle it. 

Please accept our apologies 

With best regards

Pavel

I have another 9 will these be the same?

Yes if there were sent in the same batch...We will replace all free of charge

Pavel