Welcome to our community.

+1
Answered

How to check : how many time device was pressed ?

arnaud huvelin 6 months ago in SimplePack • updated by SimpleHW support 6 months ago 2

Hello,

Usecase :

  • pressme mode
  • everytime the user has an issue, he press the button
  • we use then the data to, determine how many times he had issues during his day, week, month, etc.

Concerns :

  • How can i be sure the message is sent when he press the button ?

Idea :

  • Device memory :
    • Can/does the device store how many times he was pressed ? If so, is it possible to send it every 6/12 hours ?
    • So, we can check if their is a gap between backend and reality :)

Is it possible ?

If you have other ideas, i'm listening :)

Answer
SimpleHW support 6 months ago

in Sigfox protocol a counter is increased by 1 for each message...So you can easily see in the backend the total number of presses...
See https://support.sigfox.com/docs/sequence-number:-general-knowledge

+1

Implement reverse geocoding in Dashboard

Pavel Sodomka 12 months ago in CheckFox / CheckFox features requests • updated 10 months ago 1
0
Completed

Under review

Edward Cadden 4 weeks ago in SimpleLeak • updated by SimpleHW support 4 weeks ago 9

I really like this product but I am in total despair with the support, UNDER REVIEW = No Response.  Is there any chance of some actual support on this forum?

Answer
SimpleHW support 4 weeks ago

Dear Edward, you got 10 pieces of the SimpleLeak with correct version where the downlink is triggered by each arming. Correct ?

Pavel

0
Under review

SimpleLeak 3.0

Edward Cadden 1 month ago • updated by SimpleHW support 2 weeks ago 1

I am trying to reduce the sensitivity and increase the period before the orientation alarm triggers. If possible I would like to switch it of and use a daily heartbeat to manage updates. I am having no luck changing the settings on the Accelerometer. I have changed the XYZ value to 63 from 7 and the general sensitivity also.  Is the correct approach.  I am using the IO Frog platform and can configure other parameters of the device but not the sensitivity of the orientation alert.

0
Under review

Signal Level 2.0 3.0

JCG 2 months ago in SimplePack • updated by SimpleHW support 1 month ago 1

Hello,

I have a two new devices, one Simplepack 2.0 and one Simplepack 3.0. 

The signal level is very difference between 2.0 and 3.0. 

In the same localization and moment, the 2.0 receive only -127.05 dBm of signal and the 3.0 receive -98.58 dBm of signal.

I understand the signal will be similar. Can you confirm if this behavior is right? 

Answer
SimpleHW support 1 month ago

No the behaviour is not correct...

Please ask for replacement of SimplePack 2.0

0
Answered

SimpleLeak 3.0 battery levels

Jindrich Hemer 2 months ago in SimpleLeak • updated by SimpleHW support 2 months ago 1

What are battery levels for SimpleLeak3.0?

I need to identify normal, low and critical levels of battery voltage.

Thanks

Answer
SimpleHW support 2 months ago

1.8 - 2.0 = very low 

2.0-  2.4 = low
2.4 - 2.8 = medium
2.8 - 3.1 = high

Thanks for asking.

Will update documentation.

0
Under review

SimpleLeak 3.0 monitoring mode

odlaetet 2 months ago in SimpleLeak • updated by SimpleHW support 2 months ago 1

Does the Simpleleak (datasheet) monitors/alerts both leak and temp. simultaneous in one mode.

Meaning no two user selectable different modes? 

thx

0
Answered

Starting of the Red Light

Jordan MerciYanis 2 months ago in SimplePack • updated by SimpleHW support 3 weeks ago 3

Hello, 

We have a ticketing solution and we use the SimplePack devices to create information into our platform.
I presented the device to clients few days ago as we are going to install several inside their buildings, and they asked me if it is possible to have the red light starting as soon as we press the button. Currently, when you press the SimplePack, the light is on when you press the button, then it turns off few seconds and is on again for about 6 seconds. It is the few seconds off that disturb the clients. Is it possible to modify this behaviour ?

Thank you !

Jordan

0
Under review

I have a Simple Leak sensor how do I initiate a downlink to the device?

Edward Cadden 2 months ago in SimpleLeak • updated 1 month ago 11
0
Answered

Simple Pack downlink problem

Jordan MerciYanis 2 months ago in SimplePack • updated by SimpleHW support 3 weeks ago 2

Hello,

I want my SimplePack API 5 to send battery and temperature data as well as a heartbeat message every 1 hour. 
I tried this hexa code "8101000000000000" in the Sigfox Backend as the DIRECT value for Downlink Data. 
I pressed the SimplePack button during approx 6 seconds until it starts blinking and it did receive the downlink well.
However, after that, it didn't work out and the data sent by my device is just "11" when I press it ... (no battery and no temperature)
What am I doing wrong ? 

Thank you.