How do I give you access to my Sigfox backend (support)?

How to give secure access to my Sigfox backend to other users?

You can give other users access to individual groups or subgroups where the devices are.

You need to create a new user and Sigfox backend will map it automatically to the existing user.

The existing user needs to accept the invitation.

As it is not totally intuitive here are the instructions:

Step 1: Go to the User tab


Step 2: Click on New


Step 3: Fill in the name, email (of our representative who will be helping you), group or subgroup and give us the rights of at least:

Device manager (R)  for read-only access

Device manager (W) if you want us to edit something


Step 4: Click Ok.

The user will receive an email and will need to accept the invitation by clicking the Body icon with red dot in the upper right corner of the Sigfox backend. After that you can see him among the users. You can delete him at any time or change his access rights.