How do I report an issue?

How can I contact support? How to open a support ticket?

In order to support you, we need to know:

  1. Name of the product
  2. HW revision
  3. SW revision
  4. ID of the product
  5. Issue description in detail:
  • What do you want to achieve?
  • Which instructions are you following?
  • Which concrete steps have you taken?
  • What were the expected results?
  • What were the real results?

If you can, attach a screenshot, image or a short video of your issue to the new ticket. This is often the easiest way for both parties. And since time is limited, the preferable one.

You can open the ticket here: https://ask.simplehw.eu/kb-tickets/new