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All You Need to Know About Device Delivery

Tracking number of your order

If your order status is changed to fulfilled, we will dispatch it the same working day. When the order is dispatched and we receive the tracking number from the courier company, we will send you an email informing you that the order was shipped. The tracking number can be found there.

Device packaging

The device will be sent to you in our custom Simple Hardware branded boxes that we fit into a standard cardboard box with fillings to make sure they are not damaged throughout transport. Certain devices can be sent just wrapped in bubble foil.

Here's a comparison table:

Device Number of devices Box dimensions (cm) Box dimensions (in)
SimplePack Plus 50 33.5 x 13 x 11 cm 13.1 x 5.1 x 4.3 in
SimplePack 100 33.5 x 13 x 11 cm 13.1 x 5.1 x 4.3 in
SimpleLeak 100 33 x 33 x 27 cm 13 x 13 x 10.6 in

SimpleIndustry and SimpleMeter devices are delivered individually wrapped in bubble wrap. The dimensions of the boxes vary as some devices have external sensors etc. If you want to know the dimensions & weight of your SimpleIndustry/SimpleMeter package, just let us know before it's dispatched.

Here are a few photos to give you an idea:

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Device settings when delivered

SimplePack and SimpleIndustry are sent in the default Press me mode with the exception of SimplePack 4.0 Plus Magnetic Switch and SimpleIndustry Legionella.

SP 4.0 Plus Magnetic switch is sent in Reed switch on/off (0x0C) without the possibility of disarming the device with a long press. SimpleIndustry Legionella is sent in the Legionella mode (0x1D). Both are armed when dispatched (activated, not ready to shoot).

Customs number/HS code for Simple Hardware devices

Please always check with your import agency. For quick orientation we think that 8526918090 TARIC is generally usable for Simple Hardware products.

You can find more information on European customs taxation here.