If you're not sure how to solve a technical problem you have with our devices, please contact our Support Department via a ticket.
In order to support you, we request you to provide the following info:
- 1.Product Name as written on the device you have a problem with
- 2.Firmware version of the device
- 3.Device ID
- 4.Number of Messages sent by the device? Attach the CSV file if possible.
- 5.Were any downlinks used? If so, please share it with us.
- 6.Issue description in detail:
- What do you want to achieve?
- Which instructions are you following?
- What steps have you taken?
- What were the expected results?
- What were the real results?
If you can, attach a screenshot, an image, or a short video of your issue to the new ticket. This is often the easiest way for both of us.