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Under review

Button 3B62F4 - message sent frequenty

cvtm 1 month ago in SimplePack • updated by SimpleHW support 2 weeks ago 3

Hello,

Since yesterday morning, my button 3B63F4 which was configured in "Guard Mode" several months ago began to send so much alert even it's in a stable place (I put in on a the edge of our office window).


Could you help to determine the reason?


Sincerely,


Tuan Minh

Under review

Hello, 

it's probably very sensitive and the window edge is vibrating slightly. Please try decreasing the accelerometer sensitivity and let us know if it helps.

Have a great one,

Vojtěch/support

Hello,

I send you the backend export export-device-3B82F4-messages.csv

It sent 279 alerts between 10h23 and  23h37 yesterday. Strangely nothing more then even the led turned red sometimes.

Do you have any idea what happened? Could it be KO like my previous one (3B2DFF)?

Sincerely,

Hello Tuan, what are the settings of the device please? In the history, most messages are movement detection events from the Guard me mode, is it possible that the device was detection slight movements? Accelerometer sensitivity settings are relevant for this.

Sorry for the delay, I forgot to reply and then this message was just lost...