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How to check : how many time device was pressed ?

arnaud huvelin 8 months ago in SimplePack • updated by SimpleHW support 8 months ago 2


Usecase :

  • pressme mode
  • everytime the user has an issue, he press the button
  • we use then the data to, determine how many times he had issues during his day, week, month, etc.

Concerns :

  • How can i be sure the message is sent when he press the button ?

Idea :

  • Device memory :
    • Can/does the device store how many times he was pressed ? If so, is it possible to send it every 6/12 hours ?
    • So, we can check if their is a gap between backend and reality :)

Is it possible ?

If you have other ideas, i'm listening :)

SimpleHW support 8 months ago

in Sigfox protocol a counter is increased by 1 for each message...So you can easily see in the backend the total number of presses...
See https://support.sigfox.com/docs/sequence-number:-general-knowledge


How to change the Downlink data in hexa

Anxo 4 days ago in SimplePack • updated by SimpleHW support yesterday at 12:09 p.m. 2

Hi! I have a SimplePack 3.0 Plus Full and everything works fine, except that I want to send a message when a magnet passes, or when the accelerometer detects movement, but to activate this I do not know what to do. Can someone help me?

Under review

Button 3B62F4 - message sent frequenty

cvtm 1 week ago in SimplePack • updated 1 week ago 2


Since yesterday morning, my button 3B63F4 which was configured in "Guard Mode" several months ago began to send so much alert even it's in a stable place (I put in on a the edge of our office window).

Could you help to determine the reason?


Tuan Minh



Enrique Sira 2 weeks ago in SimplePack • updated by SimpleHW support 1 week ago 4

On a SimplePack 3 plus would like to know string syntax for direct downlink from sigfox backend to change operational mode. Tried several formats but my Simplepack continues in reed mode.

should I use raw payload, custom grammar, ASCII?


SimpleHW support 1 week ago

Have you read API 6 for beginners a seen the webinar ? 


Using magnetometer mode as Door (open / close) application

alfred.wong 2 weeks ago in SimplePack • updated by SimpleHW support 2 weeks ago 2

Hi Support,

We are considering SimplePack magnetometer mode as door open / close detection. We changed the operation mode to 9: Magnetometer/Guard/Door. We successfully trigger a message by magnet (magnetometer). 

However, since device is sending msg: 0924 when it is close to magnetic field (close door) and the same msg: 0924 when it is away from the magnetic field (open door). We cannot distinguish whether the current status is open / close. Would you recommend if there is any way to trigger different messages when it is open & close?



Under review

Signal Level 2.0 3.0

JCG 4 months ago in SimplePack • updated by SimpleHW support 3 months ago 1


I have a two new devices, one Simplepack 2.0 and one Simplepack 3.0. 

The signal level is very difference between 2.0 and 3.0. 

In the same localization and moment, the 2.0 receive only -127.05 dBm of signal and the 3.0 receive -98.58 dBm of signal.

I understand the signal will be similar. Can you confirm if this behavior is right? 

SimpleHW support 3 months ago

No the behaviour is not correct...

Please ask for replacement of SimplePack 2.0


Starting of the Red Light

Jordan MerciYanis 4 months ago in SimplePack • updated by SimpleHW support 3 months ago 3


We have a ticketing solution and we use the SimplePack devices to create information into our platform.
I presented the device to clients few days ago as we are going to install several inside their buildings, and they asked me if it is possible to have the red light starting as soon as we press the button. Currently, when you press the SimplePack, the light is on when you press the button, then it turns off few seconds and is on again for about 6 seconds. It is the few seconds off that disturb the clients. Is it possible to modify this behaviour ?

Thank you !



Simple Pack downlink problem

Jordan MerciYanis 5 months ago in SimplePack • updated by SimpleHW support 3 months ago 2


I want my SimplePack API 5 to send battery and temperature data as well as a heartbeat message every 1 hour. 
I tried this hexa code "8101000000000000" in the Sigfox Backend as the DIRECT value for Downlink Data. 
I pressed the SimplePack button during approx 6 seconds until it starts blinking and it did receive the downlink well.
However, after that, it didn't work out and the data sent by my device is just "11" when I press it ... (no battery and no temperature)
What am I doing wrong ? 

Thank you.

Under review

Question about Simple Pack downlink

Jordan MerciYanis 5 months ago in SimplePack • updated by SimpleHW support 3 months ago 4


We use a lot of your Simple Pack devices.
We are about to install a lot of them into different client places. I'd like to know : Is there a way to send downlink data to a button and make it apply the new settings in a different way than press the device for about 6 seconds ?
Because once the buttons are deployed, we will not be able to push the buttons for 6 seconds ...
Thank you



Set heartbeat duration in API documentation

Jordan MerciYanis 5 months ago in SimplePack • updated 3 months ago 2

Hello, I don't see in API 5 documentation how to set the number of hours when the heartbeat has to be sent (for example every 24 hours). Is there a byte that represents this duration ? Thank you.