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How to check : how many time device was pressed ?

arnaud huvelin 4 months ago in SimplePack • updated by SimpleHW support 4 months ago 2


Usecase :

  • pressme mode
  • everytime the user has an issue, he press the button
  • we use then the data to, determine how many times he had issues during his day, week, month, etc.

Concerns :

  • How can i be sure the message is sent when he press the button ?

Idea :

  • Device memory :
    • Can/does the device store how many times he was pressed ? If so, is it possible to send it every 6/12 hours ?
    • So, we can check if their is a gap between backend and reality :)

Is it possible ?

If you have other ideas, i'm listening :)

SimpleHW support 4 months ago

in Sigfox protocol a counter is increased by 1 for each message...So you can easily see in the backend the total number of presses...
See https://support.sigfox.com/docs/sequence-number:-general-knowledge

Under review

Starting of the Red Light

Jordan MerciYanis 6 days ago in SimplePack • updated 5 days ago 2


We have a ticketing solution and we use the SimplePack devices to create information into our platform.
I presented the device to clients few days ago as we are going to install several inside their buildings, and they asked me if it is possible to have the red light starting as soon as we press the button. Currently, when you press the SimplePack, the light is on when you press the button, then it turns off few seconds and is on again for about 6 seconds. It is the few seconds off that disturb the clients. Is it possible to modify this behaviour ?

Thank you !



Simple Pack downlink problem

Jordan MerciYanis 3 weeks ago in SimplePack • updated 3 weeks ago 1


I want my SimplePack API 5 to send battery and temperature data as well as a heartbeat message every 1 hour. 
I tried this hexa code "8101000000000000" in the Sigfox Backend as the DIRECT value for Downlink Data. 
I pressed the SimplePack button during approx 6 seconds until it starts blinking and it did receive the downlink well.
However, after that, it didn't work out and the data sent by my device is just "11" when I press it ... (no battery and no temperature)
What am I doing wrong ? 

Thank you.

Under review

Question about Simple Pack downlink

Jordan MerciYanis 3 weeks ago in SimplePack • updated 5 days ago 3


We use a lot of your Simple Pack devices.
We are about to install a lot of them into different client places. I'd like to know : Is there a way to send downlink data to a button and make it apply the new settings in a different way than press the device for about 6 seconds ?
Because once the buttons are deployed, we will not be able to push the buttons for 6 seconds ...
Thank you



Set heartbeat duration in API documentation

Jordan MerciYanis 1 month ago in SimplePack 0

Hello, I don't see in API 5 documentation how to set the number of hours when the heartbeat has to be sent (for example every 24 hours). Is there a byte that represents this duration ? Thank you.



Simple Pack - Keep-alive function

Jordan MerciYanis 2 months ago in SimplePack • updated 2 months ago 5


I would like my SimplePack buttons to send me a daily "keep-alive" message, to be sure they are still alive.
What is the best way to achieve this ?

Thank you

SimpleHW support 2 months ago

Yes or through IOFrog platform..

Under review

Streaming data periodically from simplepack 2.0

Cesar 3 months ago in SimplePack • updated 3 months ago 11


I have bought a simplepack 2.0 a few weeks ago and I am trying to stream the data that it's recorded through the vibrations into the cloud (kinesis and DynamoDB) AWS. I was checking the documentation and I can't find the proper way to do this nor API available to get data in real time, I have only found that I can register the device in IOFrog and start receiving messages in that platform but I can't access the data my device is sending in an API way. I would like to receive the events directly from the devices through a service (JSON response from API). Is this possible with your device and if so, could you share with me the step-by-step guide, please?



SimpleHW support 3 months ago

Dear Cesar,

you are right it can be confusing. 

But in step Register a new device in IOFrog you clearly have an option to use your own connectivity...which you used to have....

IOFrog platform availableraw data from Sigfox
1 year Devkit connectivityyes (callbacks creations needed for set up)yes
IOFrog connectivityyes directlyno
Own commercial connectivity sold by Sigfox operatoryes (callbacks creations needed for set up)yes
Own commercial connectivity sold by Sigfox operator online through buy.sigfox.comyes (callbacks creations needed for set up)yes
Own 1 year free connectivity that can be provided at discretion by Sigfox operator for development and testing purposesyes (callbacks creations needed for set up)yes

Is it clearer now ?

The Sigfox model is that the local Sigfox operators (Aerea in your case) are responsible for both onboarding the partners and for selling the connectivity and for support.

See https://partners.sigfox.com/companies/sigfox-operator?or[categories][0]=sigfox-operator&q=&limit=48&page=0

We as HW manufacturers cannot sell any connectivity...Only Sigfox operators can...

With best regards



Prosím o pomoc s nastavením druhého callbacku

Petr 5 months ago in SimplePack • updated by SimpleHW support 5 months ago 7

Dobrý den,

zakoupil jsem Simplepack v DevKit verzi a registroval ho na sigfox.com

Simplepack jsem přidal do svého účtu na platformě IOfrog a zvolil jako poskytovatele připojení třetí stranu.

Následně jsem podle návodu začal v backend.sigfox.com nastavovat callbacky, aby Simplepack mohl fungovat na platformě IOfrog.

U druhého callbacku jsem však narazil na problém, že nemám na výběr možnost SERVICE, GEOLOC jak je uvedeno v návodu (viz přiložený obrázek).

Prosím o informaci, jak postupovat.

SimpleHW support 5 months ago

Byl to bug na strane Sigfoxu. Zkuste prosim ted. Dekuji Pavel Sodomka

SimpleHW support 5 months ago

simplePack 3.0 Plus Lite measures ambient temperature on the MCU, which gives you uncalibrated temperature with 2° C precision.

The SimplePack 3.0 Plus versions with precision thermometer contain discrete calibrated thermometer with 0,5° C precision. Based on field measurements and real life usage and due to the extra small case size, the IP67 internal thermometer is sufficient for all kinds of cold chain monitoring. 

For room monitoring we are preparing IP44 SimpleTemp.

We don't have any current plans to use external probes for specific industrial use cases as those solutions are available from other Sigfox partners.

SimpleHW support 5 months ago

As the use cases for Reed contact and the requirements for size and form and price can differ, we don't provide any magnets. Magnets are readily available worldwide at various shapes and price levels. 

We are ready to consult implementations for any commercial projects.

Operate range is 15-50 AT, release range is 5-45 AT.

Reed sensor is located on the edge and to the right from the press button.