CheckFox troubleshooting

My CheckFox is not working properly, what's wrong?

Please ensure first Checkfox dashboard is properly configured. It needs to get data from Sigfox. The device gets the data from the dashboard.

 

Here are the step-by-step instructions https://ask.simplehw.eu/checkfox-dashboard-setup

Dashboard

Is your device registered in the dashboard checkfox.simplehw.eu ?

I cannot register a device as it is already registered  - please talk to the admin of your organization

Not accurate BTS location - either you are not a Sigfox operator or the API was not created in the root group

I cannot input {duplicates} into Advanced callback - meta data network option is not enabled on the contract

I cannot input {computedLocation} into Advanced callback - Atlas native is not enabled on the contract

Is Sigfox network metadata enabled on your contract ?

No data in dashboard - check your user rights to the device in the dashboard and check proper API and callback and advanced callback creation

I cannot see GPS positions - most probably no GPS positions were collected (indoor measurement)

No Atlas position - Is Atlas native enabled on your contract ?

Device

No display - put into charger for 6 hours try to Switch on again

Device stuck - for Checkfox HW version “CF1.15”: Press and hold the “Back arrow” and press “Power button” simultaneously. This leads to immediate hardware reset of the CPU. Switch off and on the device afterwards to restart all the peripherals (GPS, GSM etc.).

No GPS fix - go outside and wait 40 seconds.

Data sending stuck at 2%: No GSM communication

  • check the SIM card is correctly inserted
  • check activation of the SIM card
  • check the SIM card PIN lock is not active

Data sending stuck at 12%: No GSM data connection

  • check data tariff enabled at the SIM card
  • check the APN (can be case sensitive)
  • check the GSM coverage (GSM signal strength indicator is not 0)

Data receiving stuck at 35%: no Sigfox server connection

  • Check Checkfox server setting (checkfox.simplehw.eu)

TX progress stuck at 100%: low battery voltage

  • if you encounter this issue, the device is probably below 3.8V or 3.9V and will have trouble with sending the GSM connection because of low power
  • also this could happen because the firmware revision you're using is outdated - make sure you regularly update the firmware OTA
  • if you have problems with the CheckFox losing power when performing long tests in the field, carry a powerbank with you, the device should last very long but it's always good to be able to get the most out of it

No BTS shown on the device:

Check Sigfox backend,can you see any messages from the device ? 

If yes check the CheckFox dashboard setup per instructions above

If no

- check antenna and voltage

- check subscription (if it is not off contract)

- check trash messages - try to “disengage sequence number”

- for RC2/RC4 devices: check the RC settings/downlink frequency are correct (corresponds to your RC zone)

Downlink failed

If your CheckFox is showing that downlink failed when you try to test the downlink, no data was loaded into the Sigfox backend and therefore nothing can be sent to your device.

In order to receive a downlink response, please go to the Device type tab in the Sigfox backend, choose the one you have the device registered under, click edit and input 16 zeros into the downlink and press OK.

Please provide this information in a ticket related to Checkfox

Are you a Sigfox operator or customer ?

If Sigfox operator:

screenshot of where the CheckFox group is created (to see whether it is correctly directly under SO) from Sigfox backend

screenshot of contract from Sigfox backend that Atlas native is enabled

screenshot of your API settings for CheckFox from Sigfox backend

screenshot of callback setting from Sigfox backend

screenshot of advanced callback setting from Sigfox backend

screenshot of the issue

photo of the CheckFox screen if any issue with the device

photo of the CheckFox screen with HW and FW version

device ID

If customer: 

screenshot of email confirmation from your Sigfox operator that metadata is enabled

screenshot of contract from Sigfox backend that Atlas native is enabled

screenshot of your API settings from Sigfox backend for CheckFox

screenshot of callback setting from Sigfox backend

screenshot of advanced callback setting from Sigfox backend

screenshot of the issue

photo of the CheckFox screen if any issue with the device

photo of the CheckFox screen with HW and FW version

device ID